Below you will find links to each category of our tems & conditions. You can also view PDF document and download it.
Bookings must be made through the Wilderness Center website
www.wilderness.is, or in writing to [email protected] To book for a group of 10
people or more please contact [email protected]
Every detail regarding the booking must be included, in order for the Wilderness
Center to ensure efficiency. Bookings should include the following information:
Full name and address of contact person
Names of guests
Number and type of rooms
Date of arrival and departure at/from Wilderness Center
Ages of any children travelling
Whether transfer service from Egilsstaðir airport is required
Details on requested services
Details on specific needs or service
A preliminary rooming list must be sent to the Wilderness Center no later than 8
weeks (56 days) prior to the travellers’ arrival, and a final rooming list at least 4
weeks (28 days) prior to travellers’ arrival.
Single supplements are often payable for sole occupancy of a room. A single room
does not guarantee the provision of a double or twin room, and in some instances
may be smaller. In a ‘double’ bed is often two single beds pushed together, using
double bed base linen (although it is not unusual for single duvets to be provided
in many hotels for doubles). For triple or quad occupancy, this may be a standard
size room with either a camp bed, roll-away, or mattress on the floor, and space
will therefore be limited.
Payments can be made by bank transfer (please contact [email protected] for
Bank information) or by credit or charge card. The Wilderness Center accepts Visa,
MasterCard, Maestro, Diners and American Express.
A non-refundable deposit of 20% of the total package price for traveller(s) or
groups should reach the Wilderness Center 8 weeks (56 days) prior to arrival.
The Wilderness Center will send a pro-forma invoice for groups for full payment 6
weeks (42 days) prior to arrival. Full payment (less deposit) for groups and
travellers must reach the Wilderness Center at least 4 weeks (28 days) prior to
arrival of travellers, or upon confirmation of booking if made within 4 weeks (28
days). In case of further delay on payments, the Wilderness Center will reserve
the right to treat the booking as a cancellation and withdraw its confirmation of
services.
Prices and exchange rates may change without prior notice. A fully paid
reservation will not change in price.
All cancellations must be sent to the Wilderness Center in writing – by e-mail, and
must be confirmed by Wilderness Center in order to be valid. In conformity with
business practices within the Icelandic travel industry, cancellation fees must be
charged to traveller(s) as follows:
All cancellations must be sent to the Wilderness Center in writing – by e-mail, and
must be confirmed by Wilderness Center in order to be valid. In conformity with
business practices within the Icelandic travel industry, cancellation fees must be
charged to traveller(s) as follows:
Please note that cancellation of one or more travellers within a group may cause a price increase
for the group, or a cancellation fee will apply according to above rules for those cancelled
travellers.
The counting method for cancellation charges excludes the day of arrival and starts on the date
when we receive written notice of cancellation, or on the date upon which your cancellation is
treated as occurring because of non-payment. A week is seven days.
In the rare case of a double booking or other good reason for moving the guest, we reserve the
right to do so by providing similar accommodation or better in the same area.
Please note: Unforeseen admission fees to nature sites are not included in the price
list.
Changing fee:
We charge 50 Eur for changes made to an already confirmed reservation by individual
travellers.
We charge 150 Eur for changes made to an already confirmed reservation for groups (10
persons or more).
1. Children 2-11 years old, accompanied by 2 adults with whom they share a room,
receive a 50% discount from the listed price.
2. Children under 2 years of age stay free of charge when sharing a room with
parents. When one adult is travelling with one child, we charge a full double room
price.
3. Children staying in a separate room or beds in the dormitory pay full price.
4. In all tours operated by the Wilderness Center we offer children 0 – 11 years old
50% discount.
5. Children 2-11 years old receive a 50% discount on breakfast and other buffets.
Children under 2 years of age are free of charge.
The Wilderness Center disclaims responsibility for any losses, loss, damage,
accidents, sickness or changes in schedules resulting from causes beyond the
control of the Wilderness Center. Such causes include, but are not limited to, acts
of nature, labour disputes or any other irregularity beyond the Wilderness
Center’s control. The Wilderness Center reserves the right to alter routes,
itineraries or departure times without prior notice, should the necessity arise. In
case of any changes in flights (domestic and international), the traveller(s) shall
pay any additional cost caused by this, at the time the service is provided (extra
hotel nights, meals, transfers etc.). We advise all travellers to have comprehensive
travel insurance to meet all contingencies.
The Wilderness Center will not be responsible for any injury, illness, death, loss
(for example loss of enjoyment), damage, expense, cost or other sum or claim of
any description whatsoever which results from any of the following:
• Act(s) and/or omission(s) of the traveller(s) affected or any member(s) of their party or
• act(s) and/or omission(s) of a third party not connected with the provision of the services
and which were unforeseeable or unavoidable or
• circumstances beyond the Wilderness Center’s control as defined under Force Majeure.
We advise all travellers to have comprehensive travel insurance to meet all
contingencies. At no time is the Wilderness Center responsible for indirect
(consequential) damages.
If you have a problem during your holiday, please inform the relevant service
provider (e.g. hotel) immediately so that they can endeavour to rectify the
matter. If your complaint cannot be resolved locally, your complaint must reach
the Wilderness Center within 14 days from departure from Iceland. Otherwise, any
possible compensation is not valid.
The Wilderness Center considers adequate travel insurance to be essential.
Wilderness Center cannot accept responsibility for any cost for you or any of your
travel party that may incur as a result of failing to take out insurance cover. It is
your responsibility to ensure that the insurance covers all your activities during
your holiday, for example, cable ferry sports, riding tours, hiking and winter
sports. Please read your policy carefully and take it with you on your holiday
Please notify the host if arriving after 18:00 (6 pm).
Dinner is usually served from around 19:00 to 21:00. Hosts appreciate if dinner
guests call in or send and email to book a table before 14:00 the same day